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The AI Front Desk for Operators

Every call answered
Every issue handled
Even when you can't pick up 24/7

Broadsight is the AI front desk built for independent and growing property operators, making sure residents feel heard, cared for, and never forgotten. When residents feel at home, they stay longer.

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Built by a team with 15+ years building software for multifamily and residential real estate.

Your team can't be everywhere
Broadsight can

A leasing team is showing a unit. A property manager is meeting a vendor. Someone is handling a maintenance emergency. And after hours, there may be no one available at all.

Broadsight makes sure your residents always have someone to turn to, answering calls, handling routine questions, and helping keep things moving when your team is busy.

Personal service shouldn't require a big team

Broadsight gives independent and growing property operators the support of a full front desk, without the call center, staffing, or overhead.

How It Works

Complete coverage in three simple steps

1

Every call, text, and email lands in one place

Broadsight answers instantly — no more voicemail, no more "we'll call you back." Every channel is monitored simultaneously with zero wait time.

2

AI handles what it can, on the spot

Common questions and self-service issues (rent due dates, lease info, simple maintenance fixes) get resolved without you lifting a finger.

3

Real urgency reaches a real person, fast

Anything serious — a flood, a lockout, a safety issue — gets warmly transferred to you or your team immediately, with full context already gathered.

Solved Before It's Ever Dispatched

Not every call needs a work order

Broadsight's AI walks residents through the fix the moment they call — so the small stuff gets solved at intake, not scheduled for a truck roll. Sometimes a resident just needs to know how to reset something, troubleshoot an issue, or find the right next step. Broadsight's AI helps them work through simple fixes right away, so your team isn't turning every question into a maintenance request.

Leaky faucet

Resolved

Tripped breaker

Resolved

Jammed disposal

Resolved

Omnichannel by Default

However residents reach out, it lands in one place

Call, text, or email — Broadsight listens on every channel and keeps the full conversation in one thread, so nothing gets lost and nobody has to repeat themselves.

Call Text Email
Unit 4C — Resident Thread Today
C

Called about a leaking faucet under the sink.

T

Texted a photo of the leak ten minutes later.

E

Confirmed the appointment by email — same thread, full context.

See It In Action

Every conversation, handled with care

A few moments from a typical day — real requests, resolved in real time.

Great! You're confirmed for tomorrow. We'll see you at 2:00PM!

✧ Scheduling Request

I've flagged this as urgent water damage. Dispatched to on-call tech.

✧ Emergency Triage

Rent is due by the 5th. I just sent the direct portal link to your phone.

✧ Resident Account

¡Perfecto! Su solicitud ha sido registrada en español sin demoras.

✧ Multilingual Support

I've verified your lease ID. Your temporary smart-lock code is sent!

✧ After-Hours Access

Features

Everything a modern property manager needs

AI Triage & Self-Help

Broadsight listens and understands what each resident needs, resolving simple questions immediately and escalating complex issues to the right staff member.

Always There When Residents Need You

Scales instantly. Whether it’s ten calls during a storm or a hundred during turnover season, every resident gets an immediate answer without hold times.

When It’s Urgent, Someone’s There

Connects emergencies directly to the right technician or manager with the full context pre-gathered, so residents don't have to repeat themselves.

Clear Records & Live Translation

Every call is transcribed and recorded. Live translation lets tenants speak in whatever language they are comfortable in without miscommunication.

Everything in One Place

Calls, texts, and emails stay unified in one clean tenant history view, making it seamless for any teammate to pick up right where the AI left off.

Spam & Robocall Filtering

Stops spam calls and vendor solicitations before your phone ever buzzes. Save your valuable attention exclusively for real resident needs.

Audience

Built to fit how you operate

From 50 to 2,000 units, Broadsight adapts to your portfolio — whether that's a growing set of properties or a multi-property team.

Multiple Properties

Growing Independents

Once the phone is ringing across several properties, it stops being a side task. Get the coverage of a dedicated front desk without hiring anyone or managing a call center vendor.

Growing Teams

Property Teams

Give your staff an AI partner that handles the repetitive stuff, so they can focus on resident retention, physical inspections, and what needs a human touch.

Large Portfolios

Mid-Sized Portfolios

Consistent resident service across every property, without adding headcount every time you add doors.

  • ✓Absorbs turnover surges and storm-day call spikes with no busy signals
  • ✓Define what counts as urgent and who gets the call
  • ✓Recordings and transcripts for every conversation, one searchable thread per resident
  • ✓After-hours coverage so on-call staff only get the calls that need them

What Operators Say

Trusted by operators

★★★★★

"I run 14 units on my own, and I used to lose an hour of sleep every time my phone buzzed after 9pm. Now Broadsight handles the routine stuff and only wakes me up for the things that actually matter."

M

Maria Ortiz

Independent Landlord, 14 units

★★★★★

"We're a small team covering 180 units, and we don't have the budget for a call center. Broadsight gives our residents the same responsiveness as a much bigger operation, without the overhead."

D

Derek Simmons

Ops Lead, Meridian Property Group

★★★★★

"The warm transfers are what sold me. When there's an actual emergency, I get a call with the full picture already gathered — no more piecing together what happened from a confused voicemail."

J

Jordan Lee

Property Manager, 62 units

Our Proven Background

We've built for this industry before

Broadsight comes from a team with 15+ years building SaaS software for multifamily and residential real estate.

Our team has been in leadership at companies building rent payments, CRM, and property management software for real estate teams.

We've sat across the table from property managers and landlords for over a decade, building software and custom solutions for residential real estate teams, brokerages, and multifamily operators — from portfolios growing past 250 to 800 units, to managers with over 5,000 doors.

Stop losing leads and residents to a missed call

See how Broadsight works for an operation your size — no enterprise sales pitch, no bloated contract.

Book a Demo